At WANTORAJ INTERNATIONAL OPC PRIVATE LIMITED, we are committed to ensuring our customers receive quality digital products and services, including website development and digital marketing packages. This Refund & Return Policy outlines the terms and conditions under which refunds may be issued for services purchased through our website, www.wantoraj.com.

1. Nature of Services

Our offerings include digital products and services such as:

  • Website development packages
  • E-commerce portal development
  • Digital marketing services (SEO, SEM, SMM, etc.)
  • Branding and performance optimization

These are intangible services and are delivered either immediately or in phases after the customer places an order and provides project-related information.

2. General Refund Conditions

We offer a flexible and fair refund policy, subject to the following conditions:

Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • The service has not yet commenced, and a cancellation request is received within 24 hours of purchase.
  • The service delivered is significantly different from what was promised or outlined in the package description.
  • A technical issue or error occurred during the payment process resulting in duplicate or excess payment.
  • If WANTORAJ fails to deliver the service within the agreed timeframe due to internal delays, and no mutual agreement is made for an extension.

Non-Refundable Conditions

We will not be able to process a refund under the following scenarios:

  • The service has already begun (e.g., planning, consultation, design, development, or marketing execution).
  • Delay in service delivery caused by incomplete client information, non-responsiveness, or late feedback.
  • The client changes their mind after the order is placed or decides to stop using the service midway without valid cause.
  • The service was delivered as per the agreed scope, but the customer expected different results not included in the package.

3. Refund Process

If you believe you are eligible for a refund, you must contact us by email or phone with the following details:

  • Full Name
  • Order ID / Invoice Number
  • Service Purchased
  • Reason for Refund Request
  • Proof of Payment (optional but recommended)

Send your request to:

📧 Email: wantoraj95@gmail.com
📞 Phone: +91 96603 95870

Our team will review the request within 3 business days and respond with an update. If approved, the refund will be processed using the original method of payment.

4. Refund Timeline

Once a refund is approved, the amount will be credited to the original payment method within 4–5 business working days. Processing times may vary depending on the bank or payment gateway.

5. Dispute Resolution

If there is a disagreement regarding service delivery or refund eligibility:

  • We encourage you to first contact our Customer Support Team.
  • If the issue remains unresolved, we may offer partial refunds or service adjustments as goodwill, depending on the situation.
  • Any disputes shall be governed by the laws of India, and legal matters will be handled in the jurisdiction of our registered office.

6. Changes to the Policy

WANTORAJ INTERNATIONAL OPC PRIVATE LIMITED reserves the right to modify this Refund & Return Policy at any time. Updates will be posted on this page with a revised effective date.

Need Help?

If you have any questions about this policy or need assistance with a refund request, please contact our support team.

📧 wantoraj95@gmail.com
📞 +91 96603 95870
🌐 www.wantoraj.com